Refund Policy – DigitalShops.live

1. Eligibility for Refund

• You are eligible for a refund if:
• The product is damaged or defective on delivery
• An incorrect item was shipped
• The product never arrived (lost in transit)
• Your return request is approved as per our Return Policy

2. Refund Process

• To request a refund, please email support@digitalshops.live with:
  • Order ID
  • Clear images/videos of the issue (if applicable)
  • Bank or payment details (if needed)
• After verification, a refund will be initiated within 2–4 working days.
• The refund will be credited to your original payment method.

3. Refund Timeline

• Once approved, refunds usually take 7–10 business days to reflect in your account.
• Processing time may vary depending on your bank or payment provider.

4. Non-Refundable Situations

• Change of mind or wrong product ordered by the customer
• Products returned in used, damaged, or incomplete condition
• Unauthorized return requests without valid reason or proof

5. Delayed or Missing Refunds

• If you haven’t received a refund after 10 business days:
  • Check with your bank or card provider
  • If still unresolved, contact us at support@digitalshops.live

6. Contact Information

• 📧 Email: support@digitalshops.live
• 📞 Phone: 1800-XXX-XXXX (Mon–Sat, 10 AM–6 PM)