Return & Refund Policy – DigitalShops.live

1. Eligibility for Return

• Returns are accepted within 7 days of delivery.
• Items must be unused, in original condition, and with all original packaging.
• Returns are applicable only for:
  • Damaged or defective products
  • Wrong item delivered

2. How to Initiate a Return

• Email us at support@digitalshops.live with your Order ID, product image, and issue.
• Our support team will verify and guide you through the return process.

3. Return Shipping

• If the return is due to our error (wrong/damaged item), we will arrange a pickup or reimburse return shipping cost.
• For other cases (e.g., customer changed mind), the return shipping cost is borne by the customer.

4. Refund Process

• After receiving and inspecting the returned item, we will notify you via email.
• Approved refunds will be processed to your original payment method within 7–10 business days.

5. Late or Missing Refunds

• If you haven’t received a refund within 10 days:
  • Check with your bank or payment provider first.
  • Then contact us at support@digitalshops.live.

6. Exchanges

• Exchanges are allowed only for the same item in case of damage or incorrect delivery.

7. Contact Us

For any return or refund-related queries, please contact our support:

• 📞 Phone: 1800-XXX-XXXX (Mon–Sat, 10 AM – 6 PM)
• 📧 Email: support@digitalshops.live